Delivery and Returns

What is the delivery time?
Our orders are shipped by our delivery partner on a T+1 basis (meaning the next business day after the order is confirmed), Monday through Friday, excluding public holidays. Orders placed before 2:00 PM are typically delivered within 5 to 7 business days. Please note that delivery timeframes may vary slightly during peak periods.

How can I track my order?
Once your order has been shipped, you will receive a notification email containing the tracking number. You can use the following link to track your order.https://www.jtexpress.ph/track-and-trace

What are the delivery charges?
Delivery charges are automatically calculated based on the weight of the selected items and the delivery address.

Returns

How can I return my order?
Please send an email to our customer service team with the subject line "Return_[Order Number]_Your Name". We will process your request as soon as possible.
Customer service email: support@luckvape.ph
You can typically expect a response within 24 hours.
For hygiene reasons, only unopened and unused products can be returned.

Procedure for Missing Items Claim
To ensure fair transactions and maintain a positive shopping environment, we have established the following procedures for handling missing items in packages. Please read carefully and cooperate accordingly: 
1. Report any missing items within 48 hours of delivery. Late reports cannot be processed.
2. Provide complete, unedited unboxing video showing all sides of the package (top, bottom and sides).
3. If received by someone else, first confirm the package contents with them. Only the original purchaser may file claims.
4. For unverified email submissions, please provide info including order number, registered email used for purchase, identification documents, and payment receipt for related order. Missing documents will invalidate your claim.
5. LuckVape requires 3-5 business days to verify with the warehouse and logistics company after receiving complete documentation. Investigation timelines may vary depending on case complexity, and we appreciate your patience.
6. We reserve the right to decline future orders or services from accounts with a history of false claims or abuse of our return/refund policy.
Thank you for your understanding and cooperation. We are committed to providing you with an excellent service experience.