Please clean the device carefully with a cotton swab and try another pod. In daily use, please pay attention to clean the device, keep the inside of the device dry.

Using RELX products is not recommended for people with which medical conditions? If you have any of the following medical conditions, you should not use RELX products: alcohol allergy, heart disease, hypertension, respiratory disease, and women who are pregnant or breastfeeding. Please use reasonably based on your own condition, and stop using immediately if you experience discomfort.

RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.

The number of puffs per RELX pod varies by individual usage.

While RELX Nano2 & RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.