This doesn't affect the 24 months statutory rights for EU consumers.

Invalid Claims

LUCKvape’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.
• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
• Theft or loss of the products.
• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by LUCKvape.
• Claims for non-defective products.

Procedure for Filing Warranty Claim

Valid claims can be filed by emailing the LUCKvape customer care team at support@luckvape.ph, or by sending in a complaint at https://luckvape.ph/pages/contact

• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
• LUCKvape reserves the right to request additional details about the relevant device or product, including photos and videos.
• LUCKvape reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
• LUCKvape will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘LUCKvape’ Refund Policy

No-hassle 60-day refund is available to items which were bought from online website luckvape.ph and were eligible for the following Terms.

Terms

• ‘LUCKvape’ doesn't apply on disposable vapes.
• LUCKvape accepts all refund claims based on product quality issues.
• Only regular-priced items may be refunded, unfortunately, sale and clearance items cannot be refunded.
• The ‘LUCKvape’ refund policy is applicable only on purchases made directly on the main LUCKvape website.
• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
• Refunds for devices purchased through an authorized LUCKvape retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
• Valid claims can be filed by emailing the LUCKvape customer care team at support@luckvape.ph, or by sending in a request for a refund via https://luckvape.ph/pages/contact.

*Please visit luckvape.ph for the list of authorized LUCKvape retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.

LUCKvape Team
July 31th, 2024